Support
We're here to help you get the most out of CacaoX.
Quick Tips
QR Code Tips
Hold your phone steady about 6-12 inches from the QR code. Ensure good lighting and that the code isn't damaged.
Offline Mode
CacaoX works offline! Record data anytime and it will sync automatically when you're back online.
Team Invites
Create invite codes from the farm settings to add workers. Each code can have different roles and permissions.
Data Export
Export your farm data as CSV from the Profile tab. Perfect for research, reporting, or backup.
Frequently Asked Questions
Go to the Trees tab and tap the "+" button. Fill in the tree details including lot, row, and seat numbers. You can also scan an existing QR code to quickly set up a tree profile.
Tap "Harvest" from the home screen quick actions, or scan a tree's harvest QR code. Enter the date, pod counts, and any notes. The data saves locally if offline and syncs when connected.
Yes! CacaoX works fully offline. All your data is saved locally and automatically syncs to the cloud when you have an internet connection. You'll see a sync indicator when data is waiting to upload.
Go to your farm settings and tap "Invite Members." You can either enter their email directly or create an invite code that they can redeem. Each invite has a specific role (worker, supervisor, etc.) that controls what they can access.
After the 30-day trial, your account enters read-only mode. You can still view all your data, but cannot add or edit records. Subscribe to continue with full access, or enter an activation code if you have one.
Go to the Profile tab and scroll to "Data Export." Select which activity types to include (harvests, scoutings, prunings, fertilizings) and tap Export. A CSV file will be generated that you can share or save.
The app shows optimal timing based on lunar cycles. The "Waning" window (before New Moon) is traditionally best for pruning, as sap flow is reduced. The "Waxing" window (before Full Moon) is better for foliar fertilization when plants absorb nutrients more actively.
Contact us at support@cacaox.app to request account deletion. We will delete your account and all associated data within 30 days. This action cannot be undone.
Yes. All data is encrypted in transit using SSL/TLS. Passwords are hashed and never stored in plain text. We use secure cloud infrastructure and limit data access to authorized personnel only. See our Privacy Policy for details.
App Requirements
CacaoX requires:
- iOS 15.0 or later
- iPhone 8 or newer recommended
- Camera access for QR scanning (optional)
- Location access for weather features (optional)
- Internet connection for sync (offline mode available)
Still Need Help?
If you couldn't find what you're looking for, don't hesitate to reach out directly:
Email: support@cacaox.app
Response Time: Within 24-48 hours